![]() They forwarded the part requested to another parts department who took 10 days to determine that the part was not available. It took 2 weeks for them to determent that the part was not available. Warranty department stated that they will forward my request to in-house parts department. They suggested that I contact Whirlpool warranty department to get an update on the part. I contacted them 30 days after the service call, they stated that they have not received the part. The service provider stated that they had to order a new motherboard. Replaced 7 month old unit under warranty Our original unit stopped working 6 months after installation. I really loved my prior Whirlpool wall combo, however this newer model is not to my liking for the above stated reasons. Basically, all the problems with this combo micro/wall oven are centered around the control panel. I have to keep going back to reset the right time. This was not a problem with my prior expired model. If you microwave while using the oven, you cannot microwave anything back-to- back until it cools a bit. The microwave works fine as long as you are not using the oven at the same time. The control panel from my former expired model was perfect in every way. Why on earth is it so small? There's plenty of space for a larger control panel. Whoever designed this control panel should be fired! Seriously, the control panel is a very bad design. I totally agree with all the other reviews concerning the control panel. That's if you can even see the small print on the control panel. There is none to be found! You will have to figure things out for yourself by trial and error. I have waited three months before writing this review. If I had read these reviews ahead of time I would not have gone with this model. When this mode is enabled, displays, tones and all other cooking and cleaning cycles are disabled.Mixed Review This appliance was bought to replace a prior model that died. Use Sabbath mode to keep the oven on the "Bake" setting at a constant temperature until it's turned off.Keep an eye on your meal through the extra-large oven window.Use your smartphone or tablet to remotely disable the control panel to avoid unintended use.A rear fan combined with the use of all of the elements helps to heat the oven quickly. Get evenly baked food with a sensor that monitors oven temperature and adjusts the cooking elements.Keep track of scheduled appointments and make sure issues are known using the Whirlpool® app to send data from the appliance directly to Whirlpool brand customer service.Get immediate support for quick solutions by using your smartphone or tablet to access troubleshooting videos.Start preparing for guests from your smartphone or tablet with Party mode that automatically turns on the Keep Warm setting so dishes stay ready to serve.Control it remotely through your Whirlpool® app or manually on the oven so food stays warm and ready to serve whether you're home or away. Keep dishes from getting cold with this setting that delivers low heat to the oven.With remote start enabled, use your smartphone or tablet to remotely turn your oven on so it's heated up and ready to cook meals when you are.Simply open the Whirlpool® app, add your appliance and follow the guided experience to get up and running quickly. You don't need to be a tech expert to connect your new appliance.Used periodically to clean light spills on the bottom of the oven, it keeps the oven clean and reduces the need for frequent self-clean cycles. Clean up after everyday light spills using only heat and 1-1/4 cups of water-no harsh chemicals or cleaners needed.The temperature automatically adjusts based on the recipe you enter for great results without having to monitor your meal. Use your smartphone or tablet to send multiple cooking instructions to the oven or microwave all at once. Skip preheating and cook frozen favorites like pizza in fewer steps with preprogrammed settings that automatically adjust cooking times for you.Control your kitchen no matter what you’ve got on your hands with simple voice commands using the Google Assistant or an Alexa-enabled device.Voice control with a compatible voice-enabled device (U.S. Get instant access to the settings you use most with an all-new touchscreen that learns, adapts and suggests customized presets based on your family's routines.Care smarter with connected features that let you send cooking instructions to the oven from your smartphone, control your kitchen with voice commands using a compatible voice-enabled device or skip preheating.
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